The efficiency and reputation of Evolution Sports (ES) is dependent on the conduct and efficiency of its coaches and volunteers delivering sessions within the wider community.

All employees and/or volunteers representing ES have a responsibility and duty of care to ensure that they perform their duties whilst adhering to the procedures as set out within this policy and training.

This Code of Conduct aims to gain the trust and respect of staff, volunteers, customers, providers and the public in general, it must be clear that ES adhere to a strict code of conduct and demonstrate high standards of integrity and value.

ES’s ability to continue to provide its service relies heavily on staff and therefore all employees need to follow this code with integrity. This means that staff and volunteers should be trusted to work efficiently, without constant supervision, and consistently demonstrate the following qualities:

  • High personal standards
  • Appropriate conduct in particular to children, young people and adults
  • Respect for other staff and volunteers
  • High level of knowledge and competence
  • Honesty, trust and loyalty


There is the need for a high standard of personal hygiene and employees should be aware of issues such as bad breath and body odour and its effect on others and take steps to reduce the effect.


To be able to perform duties efficiently and without harming health, a high standard of physical fitness is required and must be maintained. Staff and volunteers should take every effort to avoid smoking and substance abuse (including alcohol) and take sufficient rest and exercise to perform their role.

Alcohol should never be consumed when on duty, before coming on duty or when off duty while in uniform.

This applies to smoking, which is not permitted whilst in uniform.


The appearance of individual members of staff and volunteers at work portrays the public image of the company. Clean, smart staff projects a professional image and gives confidence to clients. All staff and volunteers working with the public, customers or other external services must have a smart appearance and be correctly attired.

Uniforms and personal protection equipment (PPE) where supplied should be kept in good repair and clean. Clothing should conform to the pattern and style of issue and be in line with the dress policy. Staff and volunteers should also have their ID badges with them at all times as this is considered to be part of the uniform. This will be issued by ES if required. (Do you provide ID badges?)

The same standards of hygiene and cleanliness also apply to vehicles on ES business.

The reporting of defects and faults to equipment should be followed to allow for these to be addressed.


When working with others try to remain tactful, reassuring, patient, understanding and sympathetic. Recognise anxiety and pressure and respond appropriately:

  • Recognise and respect colleagues, and others that you are required to come into contact with day to day at work
  • Demonstrate a personal and professional commitment to equality, diversity, safeguarding, and health and safety
  • Treat all people considerately and with understanding
  • Listen and respond to colleagues concerns and preferences
  • Show respect for customs, values and beliefs which may be different from own
  • Support the inclusive ethos of ES and ensure that delivery is free from partisan political or religious views or opinions.


  • Placing the well-being and safety of all attendees on ES programmes above all other considerations,
  • Respecting the rights, dignity and worth of each and every person and treat each equally within the context of the activity
  • All guidelines laid down by National Governing Bodies (such as the FA Licenced Coaches) if applicable
  • Not exerting undue influence on children, young people and vulnerable adults on any initiatives to obtain personal benefit or reward (this includes using influence to attract the aforementioned to private initiatives not connected to ES)
  • Ensure that the activities they direct or advocate are appropriate for the age, maturity, experience and ability of the participants
  • Set a positive example to others, especially children and service users
  • Promote the positive aspects of activity with regards to physical and mental wellbeing (e.g. fair play) and never condone cheating, anti-social behaviour or any illegal activity such as substance misuse
  • Keep personal details of participants confidential only using the set out method of recording personal details for a specific programme adhering to ES Data Protection Policy. This includes the safe storage of written personal detail forms when on an activity not leaving them for other participants to view etc.
  • Report all accidents and issues to ES following the appropriate processes
  • Try not to show impatience, frustration or bad temper
  • Avoid being too officious but remain professional
  • Be respectful to service users and other staff and volunteers
  • Avoid discussing sensitive or confidential information within earshot of others where it may be misinterpreted
  • Do not instigate or become involved in rumour spreading or malicious gossip
  • If concerned about a situation ascertain and seek facts as much as possible and then pass these on to the programme manager or other senior staff member.  Please do not start your own investigation as this will be done by either of the latter.


Communicating is about transferring messages from one person to another, effective communication is very important. Various factors can hinder communication, including anxiety, pain, stress, language and cultural barriers.

Employees have a duty and responsibility to make every effort to communicate with colleagues, customers and others when required. Attitude can affect the ability to understand and be understood.


  • You are accountable to your line manager and should report to them as appropriate
  • Respect the skills, expertise and contribution of colleagues
  • Communicate effectively and share knowledge, skill and expertise with other members of the team
  • Work with colleagues to maintain the quality of work
  • Treat colleagues fairly and without discrimination
  • Remain responsible for own actions and seek advice and support from senior colleagues when necessary
  • Consult and take advice from colleagues when appropriate
  • Respect people’s right to confidentiality and use information only for the purposes for which it is given


  • Keep knowledge and skills up to date and relevant to role
  • Possess the knowledge, skills and abilities required for safe and effective service
  • Recognise and work within the limits of individual competence, only  accepting responsibilities for those activities that meet competence
  • Use competences of critical thinking, reflection and problem solving to deliver the service
  • Effectiveness will be increased by confidence in own knowledge and abilities
  • Provide support to those less able or in difficulty
  • Be consistent and accurate
  • Behave in a way that upholds the reputation of ES
  • Refuse any gift, favour or hospitality that might be interpreted as an attempt to obtain preferential treatment or service
  • Do not ask for or accept loans from colleagues
  • Act without delay if you believe that you, a colleague, or anyone else may be putting someone at risk


  • Ensure that you keep your Safeguarding and First Aid training up to date
  • Ensure that you have a current DBS check, renewed every three years
  • Report all concerns over children, young people and Adults at Risk to the programme manager and or the Safeguarding Officer
  • Where possible work with other staff and volunteers, or at least in pairs.  You should never get into a situation where you are alone with a child or young person under the age of 18 in a closed environment
  • Report issues where you have been made to feel uncomfortable by a service user
  • Staff or volunteers must not engage with any young person via the use of social media including Facebook, Twitter etc. If a young person does try to make contact with you this is another example where you make that approach known to the programme manager or Safeguarding Officer
  • When talking to young people keep the conversation open and carefully consider the information you are disclosing to the young person about yourself. Establishing a climate of positivity for ES, but avoid the young person making an emotional connection with you.

If you require further information contact